This Privacy Policy explains how Learn English with Moody ("we", "us") collects, uses, and protects your personal information when you use our Service. We are based in the United States and follow applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where it applies.
1. Who We Are
Learn English with Moody is the data controller responsible for your personal data. You can contact us at privacy@learnenglishwithmoody.com.
2. Data We Collect
- Account data: name, email address, password (hashed), profile photo, language level.
- Lesson data: bookings, attendance, homework submissions, teacher feedback, messages.
- Payment data: processed by our payment provider; we store only the transaction ID, amount, and last 4 digits.
- Technical data: IP address, browser type, device, and basic usage analytics.
- Communications: emails you send us and email delivery status.
3. How We Use Your Data
- To provide the Service (book lessons, deliver classes, track progress).
- To process payments.
- To send transactional emails (booking confirmations, password resets).
- To improve and secure the platform.
- To comply with legal and tax obligations.
We do not sell your personal information, and we do not use your data for marketing without your explicit consent.
4. Sharing Your Data
We share data only with trusted service providers who help us run the Service:
- Hosting & database: Lovable Cloud.
- Payment processing: Stripe.
- Email delivery: our email provider.
- Video lessons: Zoom (you join lessons via a Zoom link generated by your teacher).
We never sell your personal information.
5. Where Your Data Is Stored
Your data is processed in the United States. If you access the Service from outside the U.S., you understand that your information will be transferred to and processed in the U.S.
6. Data Retention
- Account data: kept while your account is active, plus 90 days after deletion.
- Lesson and homework records: 3 years after your last lesson (for support and dispute resolution).
- Payment records: 7 years (legal/accounting obligation).
- Email delivery logs: 90 days.
7. Your Privacy Rights
Depending on where you live (for example, California, Colorado, Virginia, or other U.S. states with privacy laws), you may have the right to:
- Know what personal information we hold about you;
- Request a copy of your personal information;
- Request correction of inaccurate information;
- Request deletion of your information, subject to legal retention requirements;
- Opt out of the sale or sharing of personal information (we do not sell or share for advertising);
- Not be discriminated against for exercising these rights.
To exercise these rights, email privacy@learnenglishwithmoody.com.
8. Cookies
We use only essential cookies required to keep you signed in and the platform functioning. We do not use advertising or third-party tracking cookies.
9. Security
We use industry-standard measures (encrypted connections, hashed passwords, role-based access) to protect your data. No system is 100% secure — please choose a strong password and protect your account.
10. Children
The Service is not directed at children under 13, in line with the U.S. Children's Online Privacy Protection Act (COPPA). Users between 13 and 18 should have parental consent. If you believe a child under 13 has created an account, please contact us and we will delete the account.
11. Changes
We may update this Policy. Material changes will be notified by email or in-app at least 14 days in advance.
Note: This privacy policy is a general U.S.-oriented template and does not constitute legal advice. We strongly recommend a lawyer review it for your specific business before going live.